Experience Think Tank™

Exploring topics related to Customer Experience, Employee Motivation, and Organizational Behavior

Wednesday, April 7, 2010

Managing Expectations: Who Likes Waiting?

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Recently spotted at Ikea : The most unpleasant thing about waiting in a retail checkout line is not knowing how long it may take. Kudos to I...

A Simple Employee Engagement Test

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Recently finished reading Dan Pink's outstanding book, Drive: The Surprising Truth About What Motivates Us . ( Amazon link ; in-depth re...
Wednesday, March 24, 2010

Dust Hampers the Decision

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First, let me state this: I really like Target . Beyond the fact they are Minnesota-based , Target consistently provides a clean, pleasant s...
1 comment:

Slate Series on Signage

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In early March, Slate ran an outstanding five-part series by deputy editor, Julia Turner. Not a lot to say here -- you really have to check ...

We're Back!

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After taking a few months off to devote to several major academic projects, the Experience Think Tank blog is resuming. Since its launch in ...
Wednesday, November 18, 2009

Kindle for iPhone (+ rejoice re: pricing)

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Relating to my last post about Christopher McDougall's outstanding book, Born to Run , just wanted to put in a good word for the method ...
1 comment:

Nature: the Ultimate Designer

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Just finished reading a fantastic book, Born to Run: A Hidden Tribe, Superathletes, and the Greatest Race the World Has Ever Seen By Christ...
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