Tuesday, September 29, 2009

Netflix, I Really Like You, but...

Dear Netflix,

We've been together now for nearly two years.

Sure, we've had our moments... Remember your outage back in May? I was trying to watch you online and you weren't available.

Hey, I realize these things happen. Then the next day, you wrote to say you were sorry:

"We are sorry for the inconvenience this may have caused. If you were unable to watch a movie or TV show last night due to the technical issues on the website, please click the link below, and we will apply a 2% credit to your next billing statement."

Still not sure how I felt about that. At the time, I was on the 2 DVDs out at-a-time plan for $13.99. 2% comes out to 28 cents. 28 CENTS? That's it?! That's what our relationship is worth to you?

Okay, okay, I'm still a bit sore. But I digress...

Admittedly, we've had a lot of great times. Without you, I would have never known about MI-5 ("Spooks" in the UK) or seen Arrested Development. You've found me some really great obscure films; and given me the chance to revisit some of my all-time favorites.

You're great. Really. I really, really like you.

But then, you keep doing this:

POP-UNDER ads? What are you thinking?!

First -- don't know if you realize this -- I AM ALREADY A CUSTOMER!!!!!!!

Second -- about the mailers you keep sending -- I AM ALREADY A CUSTOMER!!!!!!!

But pop-under ads?! Really???? That's so 1999.

Why??! And you know I have the "Block Pop-Up Windows" option checked in my Web browser. Each time that happens, ever so slowly, it chips away at the relationship we built.

And I even use this computer to play your "Watch Instantly" movies. Don't your cookies catch this? It's beginning to made me think you really don't care.

Maybe it's best that we don't see each other for a while.

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