Saturday, June 27, 2009

The Language of Experience

Just finished watching Wine for the Confused, an informational program written and hosted by John Cleese and produced by the Food Network.

[I watched it via Netflix's "Watch Instantly" feature. But you can also view this show -- in its entirety -- on Hulu.]

Like an earlier post on tasting coffee, what was notable about this program -- apart from the Monty Python veteran's trademark quips -- was the focus on the language used to describe the tastes, smells, flavors, and related connections recalled by each wine. I appreciate Cleese making this a key point.

Acquiring and using a rich vocabulary of sensory descriptors -- is a necessary skill in fully understanding customer (or employee) experience through observation.

And all the better for discovering your favorite wines.

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